The Buyer will be entitled to return the Product that has been delivered, free of charge, within a term of 5 days after the Product has been received, if the product is faulty, provided that the Product has not been worn (trying on clothing is permitted), is undamaged and (insofar as possible) is in the original and undamaged packaging. The Buyer will not be permitted to exchange the Product for another Product. If the Buyer wishes to purchase another Product he/she will have to place a new order on the Website.
In the case referred to in the preceding subsection, the Seller will refund the Purchase Price as quickly as possible, but in any event within 5 days after emporiumoutlets.com received the returned product. If not all the Products that form part of the Agreement are returned, the Seller will be entitled to deduct the original shipping costs from the Purchase Price to be refunded because the same amount of shipping costs will be due for the Products that have not been returned.
The following items in Kids , Womens and Mens categories will not be accepted as returns Underwear , Swimwear , Intimate apparel , Earrings and all Beauty including fragrances & Perfumes.