What is our return policy?

Item(s) must be returned within 30 days of purchase; 30 starts from the date of purchase to when it is received at our warehouse

Item(s) must be unworn and unused with the original tags still attached. Items sealed for hygiene reasons can only be returned if the seal is intact.; and

Item(s) must be in the original packaging which must be in original condition. This includes branded dust bags and shoe boxes.

How do I return or exchange an item?

Australia

Log in to your account and select ‘Return Policy’. Within this section, you will also choose whether you would prefer a refund, store credit or exchange, as well as the reason for the return. Drop off your return at any Australia Post office so we can safely track your return parcel's journey back to us.

New Zealand

Log in to your account and complete the online form to create your prepaid return label. Within this section, you will also choose whether you’d prefer a refund, store credit or exchange, as well as the reason for the return. You can schedule a courier pickup or drop off your return at any local NZ Post Shop.

When will I receive my refund?

Returns are sent back via standard post so they take 2-7 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days. For refunds back to your original payment method, please note that your financial institution may need 3-5 days to clear the funds back into your account.

Keep an eye out for email notifications - well keep you updated along the way!

Why Shop at Emporium Outlets for the Latest Apparel & Accessories Online?

Emporiumoutlets.com.au is an Australian based company that collaborates with local and international brands in order to create the best product selection bringing discounted brand offers to customers on a flash sale basis with a great shopping experience.

We continually update our stock and currently have over 123,811 items, representing 743 different brands. Our streamlined logistics business ensures a fast delivery of your purchases.

Our staff focus on providing stylish and current apparel and accessories from around the world. Our teams are passionate and talented. Our stylists are up to date with the latest in Men’s and Women’s fashion.

Our website provides a simple, easy platform to access some of the world’s leading fashion brands. We plant to provide our users with the best and we have ambitions to become the market leader.